FREQUENTLY ASKED QUESTIONS
We hope you will love your order, but if you are not perfectly satisfied we will of course offer you a full refund. Return it to us within 14 days of receipt and we will refund you the purchase price provided that the guidelines outlined below are observed. All returns are free of charge, please note that any international customs duties and taxes paid at checkout or on receipt of goods are not refundable and you will be refunded the product cost only.
Once your order has been dispatched you will receive a confirmation email from DHL or UPS. Using the tracking number and link provided in this email you will be able to track your order.
Once we have received your return, it will be processed within 1-3 working days. You will receive a confirmation email once your return is completed and your account has been credited. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. Unfortunately this is beyond our control.
All Bonetine products are wrapped in tissue paper in a signature branded box that is perfect for gift giving.