We hope you will love your order, but if you are not perfectly satisfied we will of course offer you a full refund. Return it to us within 14 days of receipt and we will refund you the purchase price provided that the guidelines outlined below are observed. All returns are free of charge, please note that any international customs duties and taxes paid at checkout or on receipt of goods are not refundable and you will be refunded the product cost only.
Please note, this policy regretfully excludes items that have been monogrammed or personalised with bespoke embroidery.
Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We at Bonetine take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed.